Customer Charter

At Garden Hideouts we want you to be clear about what to expect when you agree to buy one of our products. Our aim is to make sure everything is fair and above board so that you’ll be satisfied with our customer service standards as well as your choice of garden room.

  1. Once you’ve chosen a specific garden room, we’ll undertake a full site survey to make sure your choice is suitable for the location and ground conditions. This is completely free of charge.
  2. The price we quote for the supply and installation of your garden room is fixed. If you want to change the specification later on, then we will give you clear written notification of any extra charges.
  3. For your peace of mind, there is a fully inclusive 12-month warranty on the garden room, plus a 20-year warranty on the frame.
  4. You can cancel the agreement for any reason within seven days of the contract’s commencement. (Any deposit non-refundable.)
  5. We cannot accept returns due to the building being built and located on the customers’ property, to their specific requirements
  6. We promise to take full precautions at every stage of the process – from initial consultation to final installation – to ensure you receive a product that delivers satisfaction and value for money.
  • Our garden rooms come with a wide range of floor plans and features to cover a host of uses, for leisure, accommodation or work. Discuss your needs with one of our consultants and we’ll ensure you get the Hut, Pod or Arca that fits the bill precisely.

  • Generally speaking, our garden rooms can be installed without planning permission because they are covered by permitted development rights. If there is any doubt, however, we’ll let you know when we undertake the free site survey.

  • Making the most of limited space is an art in itself. We’ve learnt all there is to know about the subject through years of designing canal boats for accommodation and pleasure. Our garden rooms reflect that know-how in every millimetre of space.

  • You can look forward to years of pleasure from your garden room because we design and build to the most exacting standards. Every joint, every feature is crafted and thought-through to be durable, practical and pleasing.

  • At Garden Hideouts we won’t keep you waiting. Once you’ve finalised your order our designers and craftsmen will get to work and can often complete your garden room within two or three weeks.

  • At the outset we’ll carry out a site survey to assess the area and give you a fixed price for placing your Shepherd Hut or Garden Pod in your chosen spot. Delivery and installation is usually around 30 days from point of order. Everything is handled by our own team so its quick and hassle free.

the quality story

Garden Hideouts is a natural development of our longstanding canal boat
business….we’re the small space specialists, using all our acquired design skills
and painstaking attention to detail to create rooms in the garden that will give
pleasure: year after year after year after year.

*Terms & Conditions apply. Please contact us for more for information

Our very latest customer feedback:
  • Very impressed with Garden Hideouts, and the care and attention you all take with the details. It was very reassuring to get site feasibility visits, and the team on the day were fantastic...

  • Just to say thank you to you and your team. The Pod is amazing and the guys who built it were incredibly hardworking craftsmen. The result is perfect and the whole experience was very smooth...

    Mr Dix
  • My therapy pod... I would just like to say, I am so impressed by the work and skill carried out. The pod looks amazing and all my clients are so impressed by the whole structure and all the little finishing touches ie. the rope and fittings. I liked that I was kept informed and updated throughout with pictures of the progress, nothing seemed like too much. Your team's attitude towards myself, the pod and the care of my house was excellent. They put up with all my annoying questions too! You have a great team working for you and I feel it's important for you to know this from a happy customer. All my clients want a pod in their gardens now!...

    Michelle Riach
  • Thank you too to everyone involved in building my Shepherds Hut, I love it. This morning we had a removals firm move all my fabrics and yarns into the hut and everything is going to look wonderful, after a massive tidying session! I am delighted and will enjoy working in such a special space. ...

    Christine Bell
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